Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@floatingcentercaps.com
Most of the packages are from our warehouse in China, but we also have limited stock in our warehouse in TX. A small portion of packages can be shipped from the TX warehouse.
The processing time is about 1-4 days.
The shipping time to the USA is about 9-15 days, to worldwide locations is about 9-15 days, and to South Korea is about 9-15 days.
The processing time is about 1-4 days. The tracking number will be sent within that timeframe. If you don’t receive the tracking number, please check your spam folder or contact us for assistance.
Yes, we provide a free shipping service.
We process all orders in USD.
Yes, all customers will receive an order number after placing their orders. If you don’t receive the order number, feel free to contact us to check.
All inquiries can be forwarded to info@floatingcentercaps.com or by phone at 1.213.286.1889 (SMS) or 1.281.425.5242 (Phone/WhatsApp).
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
You can be absolutely sure that all purchases here are safe and secure.
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
There is no import tax for the US if you choose the free shipping service. For other countries, we don’t cover customs; if customs fees apply, you will need to pay them yourself.
When we arrange delivery, we will send the tracking number to your email address.
If you can’t find the tracking number:
1. Check your junk mail.
2. Provide us with your order number by sending a message to info@floatingcentercaps.com. We will help you check.
When we arrange delivery, we will send the tracking number to your email address.
You can track it via this link: https://www.17track.net/en.
After you receive the tracking number, if there is no new tracking information, please wait for 1-2 days; you will see the logistics information, as processing needs time.
